Tickets - Booking Terms & Conditions

Booking Terms & Conditions for biggrillfestival.com London

When purchasing a ticket, please take the time to ensure you are selecting the correct ticket types for your chosen day or session.

Before confirming the purchase, please review all the ticket information displayed which is based on the choices you made and ensure these are fully correct.

Big Grill will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result.

Big Grill will not be held responsible for any aspect of the incorrect selection of tickets by the customer, including, but not limited to, event, day and/or time of performance, ticket quantity, ticket type and delivery method.

The customer is wholly responsible for ensuring that all aspects of their ticket order are correct.

Tickets are subject to a booking fee of 10% via our ticketing partner, CM.com.

Order refunds:
Tickets cannot be refunded, exchanged or transferred in any way unless the event has been cancelled or rescheduled.

Order cancellation or amendment:
Once an order has been placed, the name cannot be changed, it cannot be cancelled, or the number of tickets can be changed in any way. Tickets are non-transferable.

Delivery method:
It is not possible for you to change the delivery method when ordering your tickets. All tickets are issued automatically via email through the CM.com ticketing platform.

Inconvenience, loss or expenses arising from cancelled events:
The Big Grill will not be held responsible for any inconvenience, losses of any kind or expenses incurred by the customer as a result of an event being cancelled, rescheduled or moved to a different venue.

The customer is wholly responsible for any expenses which they incur in order to facilitate attending an event. This includes all transport, accommodation, subsistence, miscellaneous and all other relevant costs not mentioned here.

Please be aware that shows can and are sometimes cancelled and rescheduled, and be prepared for this eventuality. You should make financial provision for this possibility personally or take out appropriate insurance to cover any such losses. From time to time, extreme weather events may force late changes, rescheduling, or cancellations.

Changes:
The event lineup is subject to change and may vary from the advertised lineup due to circumstances beyond our control.